What is your refund policy?

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What is your refund policy?

Doodu’s Customer Satisfaction Policy

At Doodu we strive to create quality software that you enjoy using for your organization. We appreciate you giving us your organization. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.

Annual Subscriptions. If at anytime during your first 15 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase.

We want you to be happy with our service throughout your entire contract, not only the first 15 days. So we go beyond that. If at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND for the reminder of your contract.

Auto-Renewal. For your convenience, yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That’s why you can cancel your subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.

For questions, please e-mail support@doodu.io

Exception to our Refund Policy

Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Doodu Services due to a violation of our Terms of Service.

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